jiawin Privacy Policy – Your Data, Your Rights

1. Introduction

This Privacy Policy ("Policy") describes how jiawin ("jiawin", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("you", "the User") who access or use the jiawin website at jiawin.net and all associated services (collectively, the "Platform").

By registering an account, using the Platform, or interacting with any jiawin service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

jiawin reserves the right to amend this Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Platform following any amendment constitutes acceptance of the revised Policy. We encourage you to review this page periodically.

2. Data Controller

For the purposes of applicable data protection legislation, jiawin acts as the data controller in respect of the personal data collected through the Platform. If you have any questions regarding the processing of your personal data, you may contact us at the email address provided in Section 13 of this Policy.

jiawin operates as an offshore online gaming platform. Where the laws of your local jurisdiction impose specific obligations or rights in respect of your personal data, you are advised to consult independent legal counsel for guidance specific to your situation.

3. Information We Collect

jiawin collects personal data through several channels. The categories of data we may collect about you include the following:

• Identity Data Your full name, date of birth, gender, and nationality as provided during registration or account verification.
• Contact Data Your email address, phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and country.
• Financial Data Payment method details (bKash wallet number, Nagad account, Rocket number, Upay details), transaction history, deposit and withdrawal records. We do not store full payment credentials — only the references required to process transactions.
• Gaming Activity Data Bet history, game session records, wager amounts, win/loss records, bonus usage, and responsible gaming limit settings.
• Technical Data IP address, device type, operating system, browser type and version, screen resolution, session duration, and referring URL.
• Communications Data Records of correspondence between you and our support team, including emails and chat transcripts.
• Verification Documents Copies of identity documents (national ID card, passport) and proof of address submitted during the KYC (Know Your Customer) process.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If you volunteer such information in any communication with us, we will treat it with the utmost discretion and will not use it for any purpose beyond responding to your enquiry.

4. How We Collect Your Information

jiawin collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing your player profile, submitting a deposit or withdrawal request, contacting customer support, or responding to a survey or promotion.
• Automated technologies: As you navigate the Platform, we automatically collect technical data about your device and browsing behaviour using cookies, server logs, and similar tracking technologies. Please refer to Section 9 (Cookies) for full details.
• Third-party sources: We may receive information about you from payment processors (bKash, Nagad, Rocket, Upay) in connection with transaction processing, and from identity verification service providers engaged to conduct KYC checks.
• Publicly available sources: In limited circumstances, we may cross-reference information you have provided against publicly available sources for fraud prevention or compliance purposes.

5. How We Use Your Information

jiawin processes your personal data on the basis of contractual necessity, legitimate interest, legal obligation, and — where required — your explicit consent. The specific purposes for which we use your data are as follows:

• To create, manage, verify, and maintain your jiawin account.
• To process deposits, withdrawals, and any other financial transactions on the Platform.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) checks, fraud detection, and age verification to enforce our 21+ policy.
• To personalise your experience on the Platform, including displaying relevant game recommendations and promotional offers based on your activity history.
• To send you service-related communications such as transaction confirmations, account notifications, and security alerts.
• To send you promotional communications about bonuses, new games, and special offers — only where you have not opted out of receiving such communications.
• To monitor for and investigate suspicious activity, including collusion, bonus abuse, and fraudulent transactions.
• To operate our responsible gaming tools, including enforcing deposit limits, self-exclusion periods, and cooling-off requests.
• To improve the Platform's performance, user interface, and game offering through analysis of aggregated usage data.
• To respond to enquiries, complaints, and support requests submitted to our customer service team.
• To fulfil any other purpose for which you have provided explicit consent.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or without being permitted to do so by applicable law.

6. Sharing Your Information

jiawin does not sell, rent, or trade your personal data to third parties. We may, however, share your data with the following categories of recipients where strictly necessary:

• Payment service providers: bKash, Nagad, Rocket, and Upay, to the extent required to process your transactions. These providers operate under their own privacy policies and are not under jiawin's direct control.
• Identity verification partners: Third-party KYC providers engaged to verify your identity and age as part of our compliance obligations.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may receive limited session data required to deliver game content to your device.
• IT and hosting service providers: Third parties that provide server infrastructure, data storage, and technical maintenance services for the Platform, operating under strict data processing agreements.
• Legal and regulatory authorities: Law enforcement agencies, courts, regulators, or other public authorities where we are legally required to disclose information, or where disclosure is necessary to protect the rights and safety of jiawin or third parties.
• Professional advisers: Lawyers, auditors, and accountants engaged by jiawin in connection with their professional services, who are bound by obligations of confidentiality.

Any third party to whom we disclose your personal data is required to handle it in a manner consistent with this Policy and applicable data protection laws. We do not permit our service providers to use your data for their own independent purposes.

7. Data Retention

jiawin retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal and regulatory obligations. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years from the date of the last transaction or account closure, in accordance with standard financial record-keeping obligations.
• Identity verification documents are retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Customer support correspondence is retained for two (2) years from the date of the last interaction.
• Technical log data (IP addresses, session logs) is retained for up to twelve (12) months, except where retention is required for an ongoing investigation.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual. Where anonymised data is retained for analytical purposes, it will no longer constitute personal data under this Policy.

8. Data Security

jiawin implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers.
• Restricted access controls ensuring that only authorised personnel who have a legitimate need to access your data may do so.
• Regular security assessments and vulnerability testing of our Platform infrastructure.
• Secure storage of passwords using industry-standard hashing algorithms — jiawin does not store your password in plain text.
• Monitoring systems designed to detect and respond to unauthorised access attempts in real time.

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely secure. jiawin cannot guarantee the absolute security of your data and accepts no liability for breaches that occur as a result of factors outside our reasonable control. You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect any unauthorised use of your account.

9. Cookies and Tracking Technologies

jiawin uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device that enables us to recognise your browser and capture certain information. We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in during your visit. These cookies cannot be disabled without impairing your ability to use the Platform.
• Performance and analytics cookies: Used to collect anonymised information about how users interact with the Platform, including which pages are visited most frequently. This data helps us improve the user experience. No personally identifiable information is collected through these cookies.
• Functional cookies: Used to remember your preferences (e.g., language settings, last-viewed game category) to improve your experience on return visits.

jiawin does not use advertising or cross-site tracking cookies. We do not participate in third-party ad networks or behavioural advertising programmes.

You may control cookie settings through your browser. Most browsers allow you to refuse some or all cookies, or to delete cookies already stored on your device. Note that disabling certain cookies may affect the functionality of the Platform. Continued use of the Platform without adjusting your cookie settings constitutes your consent to our use of cookies as described in this section.

10. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data jiawin holds about you:

• Right of access: You may request a copy of the personal data we hold about you, together with information about how it is processed.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while you contest the accuracy of the data.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to object: You may object to our processing of your personal data for direct marketing purposes at any time. We will cease using your data for that purpose upon receipt of a valid objection.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within thirty (30) days. We may require you to verify your identity before processing a request to protect against unauthorised access.

11. Children and Minors

The jiawin Platform is strictly intended for persons aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will promptly delete that data and close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered on the Platform, please contact us immediately at [email protected] so that we can take appropriate action.

12. International Data Transfers

As an offshore platform, jiawin may transfer and store your personal data on servers located outside of Bangladesh. By using the Platform, you consent to the transfer of your data to these locations. We take all reasonable steps to ensure that such transfers are carried out in a manner consistent with this Policy and that your data receives an equivalent level of protection regardless of where it is processed.

Where we transfer data to third-party processors located in other jurisdictions, we require those processors to enter into data processing agreements that impose obligations equivalent to those that apply to us under this Policy.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about how jiawin handles your personal data, please contact our data protection team. We take all privacy-related enquiries seriously and will respond within a reasonable timeframe.

Contact email: [email protected]

Please include your full name, registered email address, and a clear description of your enquiry in any communication. For requests to exercise your data rights (Section 10), please use the subject line "Data Rights Request" to ensure your message is directed to the correct team.